Privacy Policy

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This Privacy Policy Statement ("Policy") outlines the data collection, processing, and protection practices of Better Hand Support Care Services ("we", "us", or "our") in compliance with the Privacy Act 1988 (Cth) of Victoria, Australia. It applies to all personal information collected by us through our website. This Policy is designed to inform you about how we collect, use, disclose, store, and protect your personal information. By accessing or using our website, you agree to the terms of this Policy.

Collection of Personal Information

In compliance with the Privacy Act 1988 (Cth) of Victoria, Australia, Better Hand Support Care Services ("Data Controller") is committed to protecting the privacy of its users. This section outlines the types of personal information that Better Hand Support Care Services may collect from its users.

The personal information collected by Better Hand Support Care Services may include, but is not limited to:

• Names
• Addresses
• Email addresses
• Telephone numbers
• Any other information relevant to providing personal care services

This information may be collected through various means, including but not limited to, website forms, email communications, and direct interactions with our staff.

Better Hand Support Care Services collects this personal information for the purpose of providing personal care services, improving our services, and communicating effectively with our users. By using our services, users consent to the collection and use of their personal information as outlined in this policy.

Use of Personal Information

In accordance with the Privacy Act 1988 (Cth) of Victoria, Australia, Better Hand Support Care Services ('the Data Controller') is committed to protecting the privacy and security of the personal information we collect about you. This information is used for the primary purpose of providing our services to you, improving your experience with our website, and conducting related business activities.

Specifically, the personal information collected may be used for:

• Providing and managing your access to our website;
• Personalizing and tailoring your experience on our website;
• Supplying our services to you;
• Personal communication regarding our services, including responding to your inquiries and feedback;
• Improving our website and services through analysis and insights;
• Compliance with legal obligations;
• Any other purposes for which you have given explicit consent.

Your personal information will not be shared, sold, rented, or disclosed other than as described in this privacy policy statement or as required by law.

Sharing of Personal Information

In accordance with the Privacy Act 1988 (Cth) of Victoria, Australia, Better Hand Support Care Services ("we", "us", or "our") is committed to protecting the privacy and security of your personal information. This section outlines the circumstances under which we may share your personal information with third parties.

We may disclose your personal information to third parties in the following situations:

1. To provide you with the services that you have requested from us, where sharing is necessary to fulfill your request;

2. When we have your explicit consent to share the information for a specified purpose;

3. To comply with legal obligations, such as responding to a valid court order, legal process, or to regulatory authorities;

4. In the event of a corporate restructuring, merger, acquisition, or sale, where personal information may be among the transferred assets;

5. To our service providers who assist us in delivering our services, under strict confidentiality agreements. These providers are prohibited from using your personal information for any purpose other than to provide this assistance and are contractually obligated to protect your information.

We will take all reasonable steps to ensure that your personal information is treated securely and in accordance with this Privacy Policy and the Privacy Act 1988 (Cth).

Data Security

Better Hand Support Care Services is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. Our security measures are designed to provide a level of security appropriate to the risk of processing your personal information.

Despite our efforts, no security measures are perfect or impenetrable. Therefore, while we strive to protect your personal information, we cannot guarantee its absolute security. If you have any questions about the security of your personal information, please contact us.

In compliance with the Privacy Act 1988 (Cth) and applicable Victoria, Australia laws, we will take prompt and reasonable steps to notify you and the appropriate authorities if we become aware of any breach of your personal information that might materially affect your rights or privacy.

Access and Correction

In accordance with the Privacy Act 1988 (Cth) and the principles set forth therein, Better Hand Support Care Services is committed to providing individuals with the right to access and correct their personal information that is held by us. If you wish to access, update, or correct any personal information that we hold about you, please contact us at [insert contact information]. We will take reasonable steps to allow you to access your personal information unless we are permitted or required by law to refuse access. We may charge a fee to cover the cost of verifying the application and locating, retrieving, reviewing, and copying any material requested. If you wish to update or correct any information, please provide us with enough evidence to be satisfied as to your identity and to justify your correction. Better Hand Support Care Services will respond to requests for access or correction within a reasonable time frame and in the manner requested by you, provided it is reasonable and practicable to do so.

Changes to ThisPrivacy Policy

In accordance with the Privacy Act 1988 (Cth) of Victoria, Australia, Better Hand Support Care Services reserves the right to amend this Privacy Policy at any time. We commit to ensuring that our users are fully informed of any changes. To this end, we will provide notice of changes through our website and, where feasible, via direct communication methods such as email to users who have provided us with their email addresses.

Any modifications to this Privacy Policy will become effective immediately upon posting on our website. We encourage our users to regularly review our Privacy Policy to stay informed of any updates. By continuing to use our services or access our website following the posting of changes, you agree to be bound by the revised policy.

Contact Information

If you have any questions or concerns regarding our privacy policy or data processing, or if you wish to make a complaint about a possible breach of local privacy laws, please contact us at:

• Email: info@betterhand.com.au
• Phone: 1300 850 471

We will respond to your inquiry as soon as possible.